1) Objective
At 0892028 BC Ltd. (Big Orange), we respect your privacy and take great care in protecting your Personal Information. This policy demonstrates our commitment to your privacy. Read on to discover how your Personal Information is being protected.
2) Effective Date:
Dec 31, 2021
3) Scope
Staff Members and non-Staff Members
4) Interpretation
In this policy, we explain what Personal Information we collect, and how we use, share and manage it.
Please note that when you sign up for, participate in or purchase a specific product through 0892028 BC Ltd. (Big Orange), additional terms and conditions may be provided regarding the collection, use or sharing of Personal Information in connection with that product. Those terms and conditions will apply together with this policy.
5) Personal Information
“Personal Information” as used in this policy means information about an identifiable individual, such as the name and date of birth of that individual, and includes non-personal information that we link to Personal Information.
6) What is not Personal Information?
This policy does not cover non-personal information, which is information that does not identify you. However, as stated above, when we collect non-personal information and link that non-personal information to an identifiable individual, then that information will become Personal Information and become subject to this policy.
7) Consent
Unless permitted or required by law, 0892028 BC Ltd. (Big Orange) will not collect, use or share Personal Information without first obtaining consent. We will obtain consent when we want to use Personal Information for a new purpose or for a purpose other than those stated at the time of collection, in this policy or in the terms and conditions of a specific product you signed up for, participated in or purchased.
Consent can be “express” through words or by specific acts or “implied” by the conduct of the individual whose Personal Information is being collected, used or shared. Unless we determine that we require an additional consent for specific products, you agree and consent that as a customer of 0892028 BC Ltd. (Big Orange) we may collect, use, share or otherwise process your Personal Information in accordance with this policy. You may withdraw your consent for certain purposes.
For example, you may choose not to receive:
• information addressed to you personally about products, services, promotions or events offered by 0892028 BC Ltd. (Big Orange) or companies with whom we have business relationships; or
• invitations addressed to you personally to comment on the products, services, promotions or events that you use or that are available to you.
If you choose not to provide us with certain Personal Information or if you withdraw your consent, where such withdrawal is available, we may not be able to offer you the products, services, promotions, events or information that you requested or that could be offered to you.
8) How we collect Personal Information?
0892028 BC Ltd. (Big Orange) collects Personal Information in a variety of ways such as during the course of your purchase of, or application or request for a quote for, our products and services or your participation in one or more of our, promotions or events. 0892028 BC Ltd. (Big Orange) limits the collection of Personal Information to what is reasonably required.
0892028 BC Ltd. (Big Orange) collects Personal Information in the following ways:
Directly From you. You may provide Personal Information to us in person, by mail, over the telephone, through our websites or in any other direct manner.
From Third Parties. We may receive Personal Information from other sources.
Through Technology. We may collect Personal Information and non-personal information through various technologies directly from you or from third parties.
Point-of-Sale: We may receive non-personal information from sources such as our own and third party point-of-sale-systems and when we link that non-personal information to an identifiable individual it will become Personal Information.
Websites, Social Media, Applications and other electronic means: We may collect Personal Information and non-personal information electronically, directly from you or through third parties. For instance, we may access Personal Information about you when you share information about yourself on social media networks and also when you interact with us electronically such as through our information technology systems, websites, email, mobile applications, social media properties or online advertising. For example, when you visit one of our social media sites, we may collect Personal Information that you choose to submit to us such as your name, contact information, opinions or any other information you choose to provide for the purposes of responding to an enquiry you have made, or for any other purpose disclosed to you at the time of the collection. Third parties may provide information about you to us, such as search terms you used, or refer you to us as a result of a search you conducted. Information provided by cookies may be collected and processed by 0892028 BC Ltd. (Big Orange) or by its third party service providers, including Google and Facebook.
If you choose to download or use a mobile or location based application (“app”) created by or for 0892028 BC Ltd. (Big Orange), we may receive Personal Information and non-personal information about your current location and about your mobile device, tablet, or browser, such as a unique identifier for your device. Most devices, tablets and browsers allow you to turn off the tracking of your location. However, if you do so, you may not be able to use some or all of our apps.
9) How We Use Personal Information – Purposes
We identify the purpose for which Personal Information will be used typically at or before the time the Personal Information is collected. Our use of Personal Information is limited to the purposes described in this policy, the purposes set out in the terms and conditions of any product, service,
promotion or event in connection with which Personal Information was collected, and purposes consistent with any of those purposes. As new purposes may develop over time, we may update this policy so we encourage you to review this policy periodically online.
0892028 BC Ltd. (Big Orange) collects, uses and shares Personal Information for the following purposes, which involve, among other things, the activities described for each (headings are provided for convenience only):
Provision of Products, Services, Promotions or Events
To provide products, services, promotions or events, which includes:
• Creating, administering, and maintaining accounts, such as for loyalty which may include processing your application or providing a quote for a product, service or program, verifying your identity, determining your eligibility for a product, service or program, or protecting parties from errors and fraud; and
• Processing your transactions and returns (including, for example, loyalty redemptions), or contacting you about special orders.
Business Management
In order to manage our businesses, which includes:
Maintaining the security of the public and our customers, employees and property;
• Maintaining quality service levels and to assist in training our staff and service providers;
• Deploying and managing our information technology applications and systems, including to troubleshoot a problem or to test systems including before a change is deployed throughout a system (we use non-personal or anonymized information for such purposes as much as possible); and
• Managing and facilitating the use of our websites and mobile applications, which may include using cookies and other similar technology.
We use cookies, web beacons and other site-related technologies for various purposes including session management, traffic monitoring, personalization, transactions (e.g. credit card sales), marketing or promotional purposes, to better understand which web, mobile or other electronic features you use, or to improve or to develop new products, services, promotions or events. Please refer to the section titled “Through Technology” in part 8 “How We Collect Personal Information”, and also to the terms of use on our websites, social media sites and mobile applications for more information about the Personal Information and non-personal information that is collected on those sites and applications and the purposes for which that information is used.
Communication
In order to communicate with you, which includes:
Informing you about special offers and promotions or products, services, programs or events that 0892028 BC Ltd. (Big Orange) reasonably believes may be of interest to you;
• Enabling your participation in contests, promotions, surveys, chats, seminars or workshops;
• Taking or verifying instructions from you;
• Responding to your enquiries;
• Providing you with information about the products, services, programs, promotions, contests and events you currently have or are participating in;
• Recommending particular products, services, programs, promotions, contests or events to meet your needs;
• Providing you with offers or services based on the location provided by your mobile device (also referred to as location based advertising) or based on your interests (For instance, if you participate in cooking classes at 0892028 BC Ltd. (Big Orange) you may receive offers for related products, such as cooking utensils);
• Establishing a record of the Personal Information you provide or that we receive about you; and
• Communicating changes to 0892028 BC Ltd. (Big Orange) policies or procedures that affect you, including this policy.
Unless you tell us otherwise or consent is required by law, we may contact you by any means for which you have provided contact information.
Market Research
In order to understand current and future consumer interests, which includes:
• Conducting market research by tracking and analyzing current or previously collected information (which is non-personal information to the extent possible) such as purchases, web activities (including offers viewed, opt-out preferences, bounces, click-throughs, content on social media and IP addresses) and other transactions (including the number and amount of transactions by type, location/store of purchase, product code information, brand, quantity purchased, date, time, payment method used, promotional offers used in connection with the transaction, etc.), shopping patterns, account balances, account numbers, payment history, account activity, use of mobile device (including use of features, and duration, frequency, type and location of calls and text messages), and the methods used to apply for or to access or use products, services, programs, promotions, contests or events;
• Using information (which is non-personal information to the extent possible) from these marketing, research and statistical analyses to improve or to develop new products, services, programs, promotions, contests or events, to better understand you and communicate with you as set out above.
10) How We Share Personal Information?
We may also share Personal Information about you with other organizations outside of 0892028 BC Ltd. (Big Orange) that help us provide products, services, programs, promotions, contests or events or help us with our business operations. These other organizations may include sub-contractors, third party service providers, third parties that offer products, services, programs, promotions, contests or events under one of our brands, or organizations that help us improve our products, services, programs, promotions, contests or events as well as our business and technology systems, procedures and infrastructure. When 0892028 BC Ltd. (Big Orange) shares Personal Information with any such party, we limit the use of such Personal Information to those purposes requested by us and we require that the party has appropriate safeguards for the protection of that Personal Information.
Other sharing. Canadian law permits or requires the use or sharing of Personal Information without consent in specific circumstances. These circumstances include situations when required by law or necessary to protect 0892028 BC Ltd. (Big Orange), our employees, our customers, or others. Should this occur, 0892028 BC Ltd. (Big Orange) will not share more Personal Information than is required to fulfill that particular purpose.
11) Retention
How We Protect Personal Information?
0892028 BC Ltd. (Big Orange) strives to maintain appropriate physical, procedural and technical safeguards with respect to its offices and information storage facilities so as to prevent loss, misuse, unauthorized access, disclosure, or modification of Personal Information in 0892028 BC Ltd. (Big Orange)’s custody. Our safeguards also apply to our disposal or destruction of Personal Information. We also seek to ensure that any Personal Information in our custody is as accurate, current and complete as necessary for the purposes for which we use that Personal Information.
Where We Keep Personal Information?
We store, access and use Personal Information in Canada. Unless there is a legal or regulatory requirement to keep such information in Canada, Personal Information may also be stored, accessed, or used outside of Canada. For instance, when we engage a service provider outside of Canada, Personal Information may be stored, accessed or used in any country where the service provider is located, or from which it provides services. Where Personal Information is located outside of Canada, it is subject to the laws of that jurisdiction.
How Long We Keep Personal Information?
We actively retain Personal Information only as long as it is required for our relationship and a certain period of time afterwards to respond to queries or as required by federal and provincial laws. When this period ends, Personal Information is scheduled for destruction according to our record retention policies. Depending on the nature of the Personal Information and the purpose for which it was collected, this schedule may vary.
12) Access and Dispute Resolution
Depending on the product, service or program you receive, you may be able to access and verify most of the Personal Information we hold about you by reviewing your account statements or accessing your account online, or calling the applicable customer service telephone number for the program, product or service about which you are enquiring.
For Personal Information not available online or via telephone, 0892028 BC Ltd. (Big Orange) provides a right of access and review in accordance with applicable laws, and will endeavor to provide the Personal Information in question within a reasonable time. You will be asked for identification so that we may verify your identity before providing you with your Personal Information. If you require the documents in an alternative format, we will make reasonable efforts to provide you with your Personal Information in that format. If there will be charges for us to retrieve or provide you with specific information that you have requested, we will advise you of the charges that you would be responsible for and obtain your authorization before proceeding.
Our policy is to respond to access requests as required by applicable laws. 0892028 BC Ltd. (Big Orange), however, may decline access to Personal Information in certain circumstances. These include where the information requested would reveal confidential information or Personal Information about someone else, or if legal or regulatory requirements prohibit providing access or permit not providing access to such information.
13) Governing Law; Visitors Residing Outside Canada
This Privacy Policy and the privacy practices of the Site will be subject exclusively to the laws of the province of British Columbia within Canada, without regard to its conflict of law principles. If you reside outside of Canada, by using our Site, you’re responsible for compliance with local laws.
You agree to consent to the collection, transfer, storage and use of your personal information in Canada in accordance with the information stated in this Privacy Policy.
At 0892028 BC Ltd. (Big Orange), we understand the responsibility that comes along with collecting, using and sharing Personal Information. In adopting and adhering to this policy, we assure you that the Personal Information we collect will be used in an appropriate and responsible manner.
0892028 BC Ltd. (Big Orange) reserves the right to modify this Policy at any time.